Editorial Complaints Policy

Last Updated: 20 June 2023

At E-Vape Zone, we strive to maintain the highest standards of journalistic integrity and accuracy in our content. We value the trust and satisfaction of our readers and take complaints seriously. This Editorial Complaints Policy outlines our procedures for handling and resolving complaints related to our editorial content.

1.Scope of the Policy:

This policy covers complaints related to the accuracy, fairness, and ethical considerations of our editorial content. It applies to all written articles, reviews, opinions, and any other content produced and published by E-Vape Zone.

2.Complaint Submission:

If you believe that an article or content on E-Vape Zone violates our editorial standards or contains inaccurate or misleading information, please submit your complaint in writing by email or through our designated complaint submission form. Include the following information:

a. Your Name

b. Contact Information

c. Date of Complaint

d. URL or Title of the Content in Question

e. Description of the Specific Issue or Concern

3.Complaint Handling Process:

a. Receipt of Complaint: Upon receiving your complaint, we will acknowledge its receipt within a reasonable timeframe and provide you with an estimated timeline for resolution.

b. Investigation and Review: We will conduct a thorough investigation into the complaint, including a review of the content in question, relevant supporting evidence, and consultation with involved parties.

c. Communication and Updates: Throughout the process, we will maintain open and transparent communication with you, providing updates on the progress of the investigation and any actions taken.

d. Resolution: Once the investigation is complete, we will determine an appropriate course of action based on the findings. This may involve correcting or retracting the content, issuing an apology, or taking any other necessary remedial measures.

4.Timing of Complaint Resolution:

We aim to resolve complaints in a timely and efficient manner. The complexity of the issue and the extent of the investigation required may affect the duration of the resolution process. However, we will strive

to provide a substantive response and resolution within a reasonable timeframe.

5.Appeals Process:

If you are dissatisfied with the outcome or handling of your complaint, you may request an appeal. Please submit your appeal in writing, clearly outlining the reasons for your dissatisfaction. Your appeal will be reviewed by a different team or senior editorial staff member not previously involved in the initial investigation.

6.External Complaints:

If your complaint remains unresolved or you are not satisfied with our internal handling of the issue, you may choose to escalate your complaint to an external regulatory or oversight body, such as a media complaints organization or ombudsman, if applicable in your jurisdiction.

7.Confidentiality:

We will handle all complaints and related communications with the utmost confidentiality and respect for privacy, in accordance with applicable data protection laws and regulations.

8.Changes to the Policy:

We reserve the right to modify or update this Editorial Complaints Policy at any time. The most recent version will be posted on our website.

9.Contact Us:

If you have any questions, concerns, or wish to submit a complaint, please contact our editorial team using the designated email address or complaint submission form provided on our website.

By accessing or using E-Vape Zone, you acknowledge that you have read, understood, and agreed to be bound by this Editorial Complaints Policy.

E-Vape Zone

Email: [email protected]